PropFirmCRM
Legal

Terms & Conditions

Last updated: May 27, 2026

These Terms & Conditions ("Terms") form a binding agreement between PropFirmCRM ("we", "us", "our") and the customer accessing or using our website, software, hosted Platform 5 accounts and related services (the "Services"). By accessing or using the Services, or by signing an order form referencing these Terms, you agree to be bound by them.

1. The Services

PropFirmCRM provides a software platform designed for proprietary trading firms, including a white-label CRM, hosted Platform 5 trading accounts, a real-time risk engine, KYC and PSP integrations, an affiliate system and automated payout tooling. Features, plans and limits are described on our website and in your order form, and may evolve over time as the Services improve.

2. Eligibility and accounts

  • You must be a business or authorized representative of a business, and at least 18 years old.
  • You are responsible for the accuracy of the information you provide, for safeguarding your credentials and for all activity that takes place under your account.
  • You must notify us promptly of any unauthorized access or suspected compromise.

3. Acceptable use

You agree not to, and not to permit any third party to:

  • Use the Services for any unlawful, fraudulent or infringing purpose.
  • Disrupt, probe, reverse-engineer, decompile or attempt to compromise the Services or the systems that deliver them.
  • Use the Services in violation of KYC, AML, sanctions, export-control or financial-services rules applicable in your jurisdiction.
  • Use the Services to harass, defraud or harm traders, partners or third parties.
  • Resell or sublicense the Services except under a written agreement signed by us.

We reserve the right to suspend or restrict access where we reasonably believe these rules have been breached or where required by law.

4. Fees and payment

  • Fees are set out in your order form, in our published pricing or in another written agreement.
  • Recurring subscription fees are billed in advance; usage-based or transaction-based fees are billed in arrears.
  • Unless stated otherwise, fees are exclusive of taxes, withholdings and PSP fees, which are your responsibility.
  • Late payments may incur interest at the maximum rate permitted by law and may result in suspension or termination of the Services after reasonable notice.

5. Customer data and confidentiality

You retain all ownership of data you or your traders submit to the Services ("Customer Data"). You grant us a limited, non-exclusive license to host, copy, transmit, process and display Customer Data solely to provide and improve the Services and to comply with law. Each party will protect the other's confidential information using at least reasonable care and only use it as permitted under these Terms.

6. Intellectual property

We retain all rights, title and interest in and to the Services, including all underlying software, models, designs, documentation and trademarks. No rights are granted to you except those expressly set out in these Terms. Feedback you provide may be used by us without restriction or compensation.

7. Third-party services and integrations

The Services may integrate with third-party platforms, brokers, PSPs and KYC providers. Your use of any third-party service is governed by the terms of that third party. We are not responsible for the acts, omissions, availability or content of third-party services, although we will use reasonable efforts to maintain supported integrations.

8. Service levels and support

We aim to make the Services available with high reliability and apply industry-standard practices for monitoring, incident response and security. Where a written service-level commitment is included in your order form, that document governs availability and remedies. Otherwise, the Services are provided on a commercially reasonable, best-effort basis.

9. Disclaimers

Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or meet your specific business outcomes.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or related to these Terms. Our aggregate liability for any and all claims arising under these Terms will not exceed the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You will indemnify and hold harmless PropFirmCRM, its affiliates and personnel from any third-party claims arising out of your violation of these Terms, your misuse of the Services or your violation of applicable law.

12. Termination

Either party may terminate these Terms for material breach not cured within thirty (30) days of written notice. We may suspend or terminate immediately where required by law or to protect the security or integrity of the Services. On termination, your right to use the Services ends; you may export Customer Data for a reasonable period after which it may be deleted in line with our retention policies.

13. Changes to the Services and to these Terms

We may modify the Services to improve them, comply with law or respond to security needs. We may also update these Terms from time to time. Material changes will be notified in advance where reasonably practicable. Continued use of the Services after an update constitutes acceptance of the revised Terms.

14. Governing law and disputes

These Terms are governed by the laws of the jurisdiction specified in your order form, without regard to its conflicts-of-law principles. If no jurisdiction is specified, the Terms are governed by the laws of England and Wales. Each party submits to the exclusive jurisdiction of the courts of the agreed venue, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

15. Miscellaneous

  • If any provision is held unenforceable, the remainder will remain in full force.
  • Our failure to enforce a right is not a waiver of that right.
  • You may not assign these Terms without our prior written consent; we may assign in connection with a merger, acquisition or sale of assets.
  • These Terms, together with any order form or written agreement signed by us, constitute the entire agreement between the parties on the subject matter.

16. Contact

Legal notices: info@propfirmcrm.com.

Questions about this policy?

Contact our team at info@propfirmcrm.com. We respond within two business days.